Pandemic or Not: Empathy in Communication Is Vital


  • Understand the importance of basic communication skills
  • Define patient-centered communication and understand its impact on the patient experience
  • Learn and apply frameworks for effective information sharing
  • Apply effective communication to patient interactions during a pandemic

Moderator: Hina Saeed, MD


Kavita Dharmarajan, MD, MSc – Mount Sinai Hospital, New York

Joshua Jones, MD – University of Pennsylvania

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